Contact Us

Automated information is available by phone 24 hours a day.
Our Guest Services team would be happy to serve you.

Our Contact Centre hours are:
Monday to Friday: 08:00 - 20:00 EST
Weekends & Holidays: 09:00 - 17:00 EST

Reach us directly at:
1-844-GET-ON-UP (438-6687)
Local: 416-869-3300
TTY: 1-800-387-3652 (teletypewriters only)
Fax: 416-869-1662

Contact Us Form

Please tell us about your experience

Please complete the form below and we'll do our best to get back to you within 48 hours.
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Your personal information is being collected under the authority of the Metrolinx Act, 2006, S.O. 2006, CHAPTER 16, s.5. Your personal information will be used to respond to your inquiry. Please do not include any personal or financial information, for example your credit card numbers. Please see our Privacy Policy.
Metrolinx is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.
Questions about this collection should be directed to: Manager, Customer Contact, Metrolinx,
97 Front Street West, Toronto, ON, M5J 1E6
, (416) 869-3600.
Thank you for your submission. A representative from UP Express will respond to your request within two business days.